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How juam365 Handles Your Personal Information

This Privacy Policy covers exactly what data we collect when you open an account, fund it via GCash, Maya, or InstaPay, and move through the lobby — and how we keep that information secure.

Account Data ProtectionPayment Privacy — GCash, Maya, InstaPayYour Right to Access or Delete DataCookie and Device ControlsDirect Contact for Privacy Requests
juam365 How juam365 Handles Your Personal Information
REACH US DIRECTLY

How to Contact Us About Your Privacy

Privacy questions deserve a direct line, not a general inbox. If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handled your information, use any of the channels below. We aim to acknowledge every privacy-related message within one business day and resolve requests within the timeframe required by applicable law.

Live Chat — Account Support Open the chat widget inside your account dashboard to reach our support team directly. Mention it is a privacy request so it gets routed correctly and handled promptly.
Email — Privacy Requests Send a detailed message to our dedicated privacy address listed in your account settings. Include your registered mobile number so we can verify your identity before actioning the request.
Account Help Centre The Help Centre inside your account has a privacy section with step-by-step instructions for common requests — data access, correction, and account deletion — available any time you are logged in.
DATA HANDLING PRACTICES

Security, Retention and Your Account Controls

We use SSL encryption across every page and API call, which means data moving between your phone and our servers — whether you are checking your GCash deposit history or browsing the live baccarat tables — is protected in transit. Beyond encryption, here is what we do to keep your account safe and give you meaningful control over your own information.

Cookie Controls

We use functional cookies to keep you logged in and analytics cookies to measure page performance. You can adjust cookie preferences from the settings panel on your first visit or any time after, without affecting your ability to use the…

Data Retention Periods

Account records, including payment history from GCash, Maya, and InstaPay transactions, are kept for as long as your account is active and for the period required by applicable financial regulations after closure. We do not hold data longer than necessary.

Account Security Checks

Every login triggers an OTP sent to your registered mobile number. If we detect a session from an unrecognised device or location, your account is flagged and we may ask you to re-verify before any withdrawal is processed.

Your Right to Request Changes

You can request access to the personal data we hold, ask us to correct inaccurate details, or request deletion of your account and associated records. We action verified requests within the timeframe set by applicable Philippine law.

Frequently Asked Questions About Your Privacy

These are the privacy questions we hear most often from people in Antipolo, Manila, and across the Philippines. If your question is not listed here, reach us through live chat or the privacy email in your account settings.

We collect your name, email address, date of birth, and mobile number during registration. When you transact via GCash, Maya, or InstaPay, we also record the payment reference linked to that transfer for verification and dispute purposes.

No. Your GCash, Maya, or InstaPay PIN is never stored on our side. Payment processing is handled by an encrypted third-party gateway that validates the transaction without passing your PIN to us at any point.

Yes. Send a data-access request through the live chat or privacy email address listed in your account settings. We verify your identity first, then provide a summary of the personal data we hold on your account.

Your records are kept while your account is active and for the period required by applicable financial regulations after you close it. We do not retain personal data beyond what the law requires or what is operationally necessary.

We share data only with service providers who support our operations — payment processors, identity-verification partners, and fraud-detection services. Each is contractually bound to use your data solely for the specified purpose and nothing broader.

Submit a deletion request via live chat or the privacy email in your account settings. Include your registered mobile number so we can confirm your identity. We process verified deletion requests within the timeframe required by applicable Philippine law.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.