Reference

Terms and Conditions That Govern Your juam365 Account

These Terms and Conditions set out the rules between you and juam365 the moment you open an account and use any part of the platform — including deposits via GCash, Maya, or InstaPay, game access, and withdrawal requests.

Applies to all account holdersCovers GCash, Maya, InstaPay usePhilippines eligibility appliesEffective on account creation

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What These Terms Actually Cover

juam365 Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

By creating an account on juam365, you confirm that you have read, understood, and agreed to every clause in these Terms and Conditions. The terms govern how your account is created and verified, how funds are deposited through local payment rails like GCash, Maya, and InstaPay,

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and how withdrawals are processed back to your registered e-wallet. They also set out what actions may lead to account suspension or termination, and how disputes between you and us are handled. We may update these terms at any time. When we do, we will notify
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you through your registered account contact, and continued use of the platform after any update constitutes acceptance. If you disagree with a change, the correct step is to stop using the account and contact our support team before any further transactions are made. Jurisdiction and eligibility
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depend on local law — access is available only in regions where local regulation permits participation. Players in Antipolo and across the Philippines who hold eligible accounts are subject to these same terms without exception. These terms apply equally across all game categories on the platform,
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including live casino tables, slot rooms, and sportsbook markets.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these Terms and Conditions is unclear, or if you believe your account has been handled in a way that does not match what is written here, our support team is the right first contact. You can reach us through live chat directly from your account dashboard, by email for formal written disputes, or through our in-app help channel if you are on mobile. We aim to acknowledge term-related queries and respond with a substantive reply within the timeframe stated on your support ticket — response times vary depending on query volume.

HOW WE HANDLE THIS

Account Security and Policy Transparency

These Terms and Conditions are backed by concrete account-level practices. Your account data is protected using SSL encryption, and any change to your registered GCash, Maya, or InstaPay details requires identity re-verification before it takes effect. We retain account transaction records in line with the data retention period stated in our Privacy Policy, which runs alongside these terms. If you want to request a copy of your account data, update incorrect personal details, or formally dispute a terms interpretation, you can do so through your account settings or by contacting support in writing.

Data Handling

Your account information and transaction history are stored securely. We only use your data for the purposes set out in these terms and our Privacy Policy.

Account Security

Changes to payment details — including your linked GCash or Maya number — require OTP verification and identity confirmation before they are applied.

Record Retention

We keep transaction and account records for the period required under our data retention policy. You can request access to your records through account support.

Policy Updates

When these terms change, we notify you through your registered contact. You can request clarification on any updated clause before accepting continued account use.

Common Questions About These Terms

The questions below cover the points account holders most often ask about what these terms mean in practice — from how agreement works to what happens when rules are updated or disputes arise.

They apply from the moment you complete account registration on juam365. Using any feature — deposits, game access, withdrawals — means you have accepted the full terms as they stand at that time.

We will notify you through your registered account contact. Continuing to use your account after the effective date of any update means you accept the revised terms automatically.

Yes. Contact our support team in writing via email or live chat. We will review the specific clause and account action in question and provide a documented response within the timeframe shown on your support ticket.

Yes. All transactions using GCash, Maya, or InstaPay are governed by these terms. Payment-specific conditions — including processing steps and reversal rules — are set out in the payments section of these terms.

The same terms apply to all eligible account holders where local law permits access. Eligibility is assessed at account creation, and availability depends on the local legal framework in your region.

Go to your account settings and use the data request option, or contact support directly. Changes to registered payment details like your linked Maya or InstaPay number require identity re-verification before they are saved.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your juam365 Account

Reach Us About These Terms

Account Security and Policy Transparency

Data Handling

Account Security

Record Retention

Policy Updates

Common Questions About These Terms

01 When do these Terms and Conditions apply to my account?

02 What happens if juam365 updates these terms?

03 Can I dispute a decision made about my account under these terms?

04 Do these terms cover payments made through GCash, Maya, or InstaPay?

05 Are these Terms and Conditions the same for all account holders in the Philippines?

06 How do I request a copy of my account data or correct personal details?

Terms & Conditions

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